NEVER give your PIN to anyone
NEVER hand over your card to anyone – even if they say they’re the police – they won’t be
NEVER enter your PIN into your phone because you think the bank has asked you to – they won’t
The latest, complicated, scam involves phone calls telling you the bank has spotted a fraudulent payment on your account or that your card needs replacing. You may be asked to ring back – this must be genuine, the person has offered their number, you can verify they really are at the bank, this must be the right thing to do. WRONG. Very simply, the criminal keeps the line open so when you make the call you’re still connected to them.
Then they ask for your PIN.
All they need now is your card.
The fraudster then poses as a bank representative to pick up your card from your home or even uses a genuine courier company to collect it.
Now they have your CARD and your PIN – and access to all your money.
There are variations on this theme but they all involve you parting with your PIN and then your CARD.
What can you do?
Use a different phone to ring the number they give you.
Go to your nearest bank and tell someone what’s happened.
Ring your card fraud number.
DON’T LET THEM GET AWAY WITH IT.
Card fraud by phone or the three NEVERS